questions
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Are eyeglasses FSA or HSA eligible?
They are! If you order prescription lenses, of any kind (including sunnies and blue light!) you can use your FSA or HSA account to pay for them. We personally think glasses are the absolute funnest way to spend your hard-saved health insurance money. Unfortunately, non-prescription eyewear is not HSA or FSA eligible.
Need help placing your order or paying with insurance or your FSA/HSA card? Contact us by calling our customer service team at 1-800-430-EYES or emailing us at [email protected]
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Can I use my vision insurance to buy Liingo glasses?
Yes! We’re an out-of-network provider with most of the major vision insurance companies. Simply submit your order receipt to your vision insurance company and you’ll be reimbursed, according to the terms of your plan. Some insurance plans may ask for an itemized receipt. Contact us and we’ll get one sent to you ASAP. Call our customer service team at 1-800-430-EYES or email us at [email protected]
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Can I use Medicaid or CareCredit to buy Liingo glasses?
We don’t currently accept these plans, but we do have some other options for you. Contact us and we’ll help you get the best deal for you. Call us at 1-800-430-EYES or send an email anytime [email protected]
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I have a larger-than-average head. How do I find glasses that fit?
You can search frames by size!
You can also use our Find My Fit tools to find your size! You can enter the size of your current glasses and find Liingo styles that are close to it. Or try our face-scanning tool, which uses your device’s camera to measure your face and recommend styles that’ll fit.
Pro tip: look for frames in our collection that have spring hinges. These flexible hinges offer a comfier and more forgiving fit.
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I have a smaller-than-average head. How do I find glasses that fit?
You can search frames by size! You can also use our Find My Fit tools to find your size! You can enter the size of your current glasses and find Liingo styles that are close to it. Or try our face-scanning tool, which uses your device’s camera to measure your face and recommend styles that’ll fit.
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I found a frame I love, but it’s not in stock!
We hate when that happens! If you’re willing to wait for it to come back, enter your email on the product page and we’ll send you an email when it is restocked.
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I’m a 1-800 Contacts customer. Can you get my prescription info for me?
We can help you with that! Contact us to get started. Call our customer service team at 1-800-430-EYES. Text us at 82020. Or email us at [email protected]
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Can I use my contact lens prescription to order glasses?
Nope. Even though they both correct your vision, they’re calculated a bit differently—so the numbers aren’t exactly the same. If you don’t have a current eyeglasses prescription, you’ll have to visit your eye doctor for an eye exam. Be sure to clarify that you need a prescription for glasses, and ask for a copy of your prescription before you leave.
If you have an existing pair of glasses that works for you, you can use our free app, the Liingo Rx Reader, to scan the lenses and get your prescription details that way. (Pretty neat, huh?) Some prescription limitations apply. Learn more here.
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What’s my “PD” and why do you need it to make my glasses?
PD stands for “pupillary distance,” and it’s the distance, in millimeters, between your pupils. We need this distance so we can center your prescription perfectly in your lenses!
Sometimes, eye doctors don’t include it in your prescription details. That’s why we made a free, easy PD measurement tool you can use right from our site. It usually takes under a minute to use!
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I can’t figure out my prescription. Can you help me?
We are happy to! You can call us at 1-800-430-EYES or send a text to 82020.
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How can I send you my prescription?
It’s easy as pie. You can text a photo of your prescription to 82020! You can also email a photo of it or write it all out in an email to [email protected] If you have any questions, just give us a call at 1-800-430-EYES
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I’m ready to order but I don’t have a copy of my prescription. Help!
There are a few ways you can get a copy of your prescription details. You can call your eye doctor and ask for a copy of your prescription, including your pupillary distance, to be faxed to us at 800-874-1564. You can call us at 1-800-430-EYES and ask us to call your eye doctor for you. We’ll need your date of birth and your eye doctor’s phone number to do this, so have that info ready.
Depending on your prescription type, we also have an app that might work for you! If you have a pair of glasses that works great for you and you want to use that same prescription in your Liingo order, use our free app to scan the lenses for your prescription details. It’s so cool and so easy to use! Some restrictions apply—learn more about it here.
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How do I know if you can make lenses for my prescription?
We can make lenses for most prescriptions, including progressives. If you aren’t sure your prescription can be made because it has special parameters, please call our team at 1-800-430-EYES to talk to us about your prescription needs. Or you can text a photo of your prescription to 82020.
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Do you sell bifocals? What about multifocal lenses, progressives, and trifocals?
We do offer progressive or multifocal lenses. Ours are line-free and correct distance, near, and reading vision in a single lens. We don’t currently offer bifocal lenses or lenses for prescriptions that include a prism. If you have questions about your prescription, please call our customer service team at 1-800-430-EYES or email us at [email protected]
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Why do you offer free prescription lenses? Are they high quality?
We include free clear, single-vision prescription lenses made from premium polycarbonate with every frame. Polycarbonate is an upgraded lens material that you usually have to pay an upgrade fee for at other lens providers. We start with it because that’s what feels fair to us. We do offer lots of other lens materials and types, including high-index and progressive lenses. Those aren’t free, but we’re pretty proud of the competitive prices we’re able to offer.
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Do your lenses include AR and UV coatings?
All of our clear and polarized sun lenses include our essential coating, free! This makes your lenses scratch-resistant, anti-glare, and UV protected. All of our blue light and light-responsive lenses include our upgraded deluxe lens coating for free, which makes your lenses anti-static, oil-repellent, and easier to clean. You can add our deluxe coating to any clear lens during checkout for just $49. The deluxe coating cannot be applied to our polarized sun lenses.
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What does the deluxe coating add to my lenses?
It includes all of our essential lens benefits, including scratch resistance and anti-reflective coatings. It also adds some great features, like an anti-static coating to repel dust and an oleophobic treatment that makes fingerprints super easy to wipe off the lens. While you can live without it, it’s one of those features that’s reeeeally nice to have.
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Do I need high-index lenses?
Great question! High-index lenses are made from a thin and light material that won’t create a Coke-bottle effect as it is shaped to accommodate higher prescriptions. If your prescription is lower than -3.5 or higher than +3.5 total power, we recommend high-index lenses. They offer increased clarity and sharpness for your vision needs. If you have questions about your prescription, please call 1-800-430-EYES or email us at [email protected]
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Do you ship internationally?
We currently only ship within the United States.
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How long will it take for my glasses to arrive?
Once we’ve received your prescription, it usually takes about two weeks to complete your order. Depending on your prescription type, your glasses may take longer to process.
Shipping is always on us, but you can upgrade to priority shipping for a fee during checkout.
One of the most common hold-ups during processing is a missing PD or pupillary distance measurement on your prescription. To ensure we can get right to work on your order, make sure you’ve included your PD with your prescription details. Don’t have one? Use our free tool to measure yours.
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Do you ship signature-required?
No, we don’t currently offer signature-required shipping. If you’d like that shipping option, please reach out to our team at 1-800-430-EYES.
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Do you double-check my order to ensure nothing is wrong before shipping to me?
We triple-check every single order for prescription correctness and frame integrity before sending them to you. If we miss anything, or you’re not 100% satisfied, contact us and we’ll take care of you. Call our customer service team at 1-800-430-EYES. Text us at 82020. Or email us at [email protected]
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How do you have such great prices…?!
Ya know, we get asked this a lot. The short answer is: we simplify the process, and that simplifies our prices! We eliminate the middleman by working directly with manufacturers, custom-create all your orders in our own state-of-the-art lab, and use an online model to eliminate traditional brick-and-mortar costs. We also sell our own Liingo brand, exclusively. We don’t sell expensive brand names because we know we can give you just as much style at a waaaaaaay better price. No markups, no regrets.
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Why do you spell Liingo with two “i”s?
Because we love wordplay! Two eyes! Get it?
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What if my frames need adjusting after I get them?
We can help with that! First, we offer free in-home try-ons! Pick 5 styles to try on at home, so you know how they’ll fit before you buy. Then, if you decide to order and the final fit isn’t quite right, you can take your frames to any optical shop to have them adjusted for you. If they charge you for the adjustment service, we’ll reimburse ya up to $25! Email us at [email protected] to learn more.
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How do I take care of my glasses?
We’re so glad you asked! Here are a few tips. Tip 1: Use the microfiber cloth we sent with your glasses to wipe down the lenses and the frame. Don’t use other cloths or materials, as they have rougher fibers that can scratch your lenses. Tip 2: Just use water! Warm water will break down grease and fingerprints just fine on its own. Never use dish soap, laundry detergent, or other cleaning products. They’ll strip your lens coatings right off the surface! Tip 3: Store your glasses whenever you’re not wearing them. Use the hard case to keep them safe, especially during the night. We can’t tell you how many pairs get stepped on by accident…
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How do I return or exchange my glasses?
You’ve got 60 days for free returns on every Liingo order. During that time, you can return your glasses for a full refund or exchange them for another pair. To start a return, you can call our customer service team at 1-800-430-EYES. Text us at 82020. Or email us at [email protected]
